SHIPPING POLICY
At bontots, your satisfaction is our priority. We offer a hassle-free shipping & return policy to ensure a smooth shopping experience for you.1. We offer free standard shipping all across India, no minimum order value required.
2. All orders are processed within 1 working day, excluding holidays.
3. Once your order is processed, you will receive a confirmation through whatsapp.
4. Orders typically arrive within 3–7 business days after dispatch, depending on your location.
5. We work with trusted courier services to ensure timely and secure delivery to your doorstep.
6. We do not offer international shipping at the moment. However, we’re working on expanding our services globally soon!
7. If you’ve ordered multiple items, they may arrive in separate packages depending on availability and warehouse location.
8. If a package is returned due to an incorrect address or failed delivery attempts, we will contact you to arrange re-shipment.
9. While we do our best to deliver on time, unforeseen delays due to weather, festivals, or courier issues may occur. We appreciate your patience and understanding.
Return policy
2. Return Window: Domestic orders can be returned or exchanged for any reason within 14 days of receiving the product.
2. Condition for Return : Items must be:
- Unused and unwashed.
- With all original labels, tags, and packaging intact.
3. Damaged, Defective, or Incorrect Items: In the rare event you receive a damaged,
defective, or incorrect item, please contact us immediately. We will arrange for a
replacement or refund as per your preference.
4. Refund Process for Prepaid Orders:
- Refunds will be processed to the original mode of payment.
- Please note: Shipping charges are non-refundable.
5. Refund Process for Cash on Delivery (COD) Orders:
- Refunds will be issued to the bank account provided by you.
- Kindly email your bank details to support@bontots.store with the subject line:
- #Order No. - Bank Details for Refund.
- Please note: Shipping charges are non-refundable.
