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Free & Easy Returns for Domestic Orders

At bontots, your satisfaction is our priority. We offer a hassle-free return and exchange policy to ensure a smooth shopping experience for you.
1. Return Window: Domestic orders can be returned or exchanged for any reason within 15 days of receiving the product.
2. Condition for Return/Exchange: Items must be:
  • Unused and unwashed.
  • With all original labels, tags, and packaging intact.
3. Damaged, Defective, or Incorrect Items: In the rare event you receive a damaged,
defective, or incorrect item, please contact us immediately. We will arrange for a
replacement or refund as per your preference.
4. Refund Process for Prepaid Orders:
  • Refunds will be processed to the original mode of payment.
  • Please note: Shipping charges are non-refundable.
5. Refund Process for Cash on Delivery (COD) Orders:
  • Refunds will be issued to the bank account provided by you.
  • Kindly email your bank details to support@bontots.store with the subject line:
  • #Order No. - Bank Details for Refund.
  • Please note: Shipping charges are non-refundable.

Exchange Policy

1. Easy Exchanges: To exchange an item, email us at support@bontots.store or message us on WhatsApp at +91 9115719733.
2. Condition for Exchange: Goods must be unused, unwashed, and have intact labels and packaging.

International Orders

1. Final Sale: All international orders, as well as sale items, are final and are not eligible for return or exchange.
2. Customs and Duties: Customers are responsible for any applicable customs fees and duties for international shipments.

Additional Notes

1. Processing Time: Refunds and exchanges are processed within 5-7 business days of receiving the returned item.
2. Return Shipping Costs: For reasons other than defective or incorrect items, the customer is responsible for return shipping charges.
3. Cancellations: Orders can be canceled within 24 hours of placement. Once shipped, orders cannot be canceled.
4. How to Initiate a Return/Exchange:
  • Email us at support@bontots.store with your order details.
  • Alternatively, WhatsApp us at +91 9115719733 for quick assistance.
5. Gift Returns: If the item was a gift, a gift card of equivalent value will be issued for eligible returns.

For any questions or assistance, feel free to reach out to us via:

  • WhatsApp: +91 9115719733
  • Email: support@bontots.store

We’re here to make your shopping experience delightful!